...Linking Possibility to Reality
Business Process Outsourcing (BPO) Services
IT Help Desk Services
Rapidly changing technology and demand for simple to complex technology driven products has changed the service expectations of the customers. With the proliferation of technology dependant products, along with the cost pressures endured by companies, the need to provide affordable products and support has increased exponentially.
One of the cornerstones of Ferotek service is the selection and management of agents with a higher skill set and proven ability to communicate about complex products in a non-scripted problem-solving environment.
We put these agents through extensive product and systems knowledge training and have established specialized hiring profiles which require additional education. In addition, Ferotek provides customized training to ensure agents are prepared to address the complex nature of the products or services offered.
The result is a highly skilled, project management-driven workforce, which is accountable for completing tasks to our customers' satisfaction.
Ferotek helps technology companies focus on their primary business by:
- Reducing support costs
- Improving customer satisfaction
- Providing 24/7 technical support
- Creating a loyal customer base
- Generating up-sell and cross-sell opportunities
Technical Support is emerging as a powerful tool for product manufacturers to forge value based relationships that build trust, loyalty and ultimately generate work of mouth and add-on sales. Ferotek can provide all levels of technical support for business and consumers.
Ferotek can provide technical associates who provide level 1, level 2, and level 3 support. We make a positive and lasting impact on our clients' business objectives by offering a comprehensive suite of IT Help Desk and tech support services.